Demo

Customer Service Representative

INFINOVA MANAGEMENT INC
Rochelle, NJ Full Time
POSTED ON 12/9/2024
AVAILABLE BEFORE 2/6/2025
Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and is able to remain calm under pressure. 

Responsibilities 
  • Identify the customer's needs, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent verbal communication skills
  • Understanding of active listening techniques
  • Highly organized with the ability to prioritize projects and manage time effectively

Salary : $40,000 - $50,000

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