What are the responsibilities and job description for the Customer Service Representative position at INFINOVA MANAGEMENT INC?
Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and is able to remain calm under pressure.
Responsibilities
- Identify the customer's needs, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent verbal communication skills
- Understanding of active listening techniques
- Highly organized with the ability to prioritize projects and manage time effectively
Salary : $40,000 - $50,000