What are the responsibilities and job description for the Call Center Representative position at INFINTRA MKTG GROUP?
We are looking for a motivated, customer-focused Call Center Representative to join our team in St. Louis, MO. In this role, you will be the first point of contact for customers, handling a variety of inbound calls, addressing inquiries, resolving issues, and providing outstanding service. If you're someone who thrives in a fast-paced environment and is passionate about helping others, we'd love to hear from you!
Key Responsibilities:
- Handle inbound calls from customers, addressing their questions, concerns, and requests
- Provide accurate information about products, services, and company policies
- Resolve customer issues quickly and efficiently, escalating complex problems to supervisors when needed
- Maintain a positive, friendly, and professional attitude with each customer interaction
- Accurately document all customer interactions and update records in the system
- Meet or exceed performance goals related to call volume, response time, and customer satisfaction
- Assist with upselling or cross-selling services when appropriate
- Work collaboratively with other team members to ensure smooth operations
- Follow company protocols to ensure compliance and consistency in all interactions
Qualifications:
- Previous experience in a call center or customer service role preferred
- Strong verbal communication skills with the ability to build rapport with customers
- Excellent problem-solving skills and the ability to handle challenging situations
- Ability to multitask and work efficiently in a high-volume environment
- Basic computer proficiency, with the ability to learn new systems quickly
- Ability to stay calm and focused under pressure
Why Join Us?
- Competitive hourly pay with performance incentives
- Full training and ongoing support to ensure your success
- Opportunities for career advancement within the company
- Comprehensive benefits package, including health insurance, paid time off, and retirement options
- Friendly and collaborative team environment
- Convenient St. Louis, MO location
If you're ready to make an impact and provide exceptional service to our customers, we encourage you to apply!
How to Apply:
Please submit your resume and a cover letter explaining why you're a great fit for the Call Center Representative position. We look forward to hearing from you!
Job Type: Full-time
Pay: $18.43 - $21.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22
