What are the responsibilities and job description for the Call Center Supervisor position at INFINTRA MKTG GROUP?
Are you passionate about helping people and providing excellent customer service? We are seeking enthusiastic and motivated Call Center Agents to join our team! In this role, you’ll be the first point of contact for our customers, assisting with their inquiries, resolving issues, and providing top-notch service. If you have strong communication skills and enjoy problem-solving, we want to hear from you!
Key Responsibilities:
- Handle inbound customer calls in a professional and courteous manner.
- Address customer inquiries, concerns, and issues with accuracy and empathy.
- Provide information about products, services, and policies.
- Process orders, returns, and exchanges according to company procedures.
- Maintain accurate customer records in our system.
- Meet performance metrics such as call volume, customer satisfaction, and resolution time.
- Follow scripts and guidelines to ensure consistent and effective communication.
- Assist with other tasks as needed to support the team and improve the customer experience.
Qualifications:
- High school diploma or equivalent (required).
- Strong verbal and written communication skills.
- Ability to handle high call volumes and remain calm under pressure.
- Comfortable with computers and learning new software systems.
- Detail-oriented with strong problem-solving skills.
- Positive attitude, patience, and a customer-first mindset.
Why Join Us?
- Competitive hourly wage and benefits package.
- Paid training to ensure your success.
- Health insurance, paid time off, and retirement benefits.
- Opportunities for growth and career advancement.
- A friendly and supportive work environment.
Job Type: Full-time
Pay: $21.70 - $22.58 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $22 - $23
