What are the responsibilities and job description for the Inbound Customer Service Agent position at INFINTRA MKTG GROUP?
We are seeking an enthusiastic Inbound Customer Service Agent to join our team. In this role, you will be at the heart of our customer experience, helping to resolve inquiries and provide top-notch service. If you’re passionate about helping people and thrive in a fast-paced environment, this could be the perfect opportunity for you!
Job Description: As an Inbound Customer Service Agent, you will be responsible for answering incoming calls and assisting customers with a wide variety of inquiries. You’ll play a key role in ensuring customers have a positive experience with our brand, helping them resolve issues, provide product information, and ensure satisfaction with each interaction. This role is perfect for someone who enjoys making a difference by delivering exceptional customer service.
Key Responsibilities:
- Answer inbound calls promptly, professionally, and courteously, providing high-quality service to customers.
- Assist customers with inquiries, complaints, and concerns regarding products or services.
- Accurately process orders, returns, exchanges, and other transactions as needed.
- Maintain thorough knowledge of products, services, and promotions to provide customers with accurate information.
- Document customer interactions in our system, ensuring all details are correct and up to date.
- Resolve customer issues or concerns in a timely and empathetic manner.
- Upsell or cross-sell products and services when appropriate.
- Meet and exceed performance metrics, including call handling time, customer satisfaction, and quality assurance standards.
- Collaborate with colleagues and management to continuously improve customer service processes.
Qualifications:
- High school diploma or equivalent required; additional education or certifications are a plus.
- Prior experience in customer service, preferably in an inbound call center, is a plus.
- Excellent verbal communication skills and a friendly, professional phone demeanor.
- Strong problem-solving skills with the ability to manage difficult customer situations calmly.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency in using computer systems and call center software.
- A positive, can-do attitude and a commitment to delivering outstanding customer service.
Benefits:
- Competitive hourly wage.
- 401(k) plan with company match.
- Paid time off (PTO) and holiday leave.
- Employee discounts and perks.
- Career growth and development opportunities.
How to Apply: If you're passionate about helping others and are ready to make a positive impact in a customer-focused environment, we want to hear from you! Please submit your resume and a brief cover letter explaining why you would be a great fit for this role.
Job Type: Full-time
Pay: $21.70 - $23.21 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $22 - $23
