What are the responsibilities and job description for the Call Center Representative position at INFINTRA?
We’re a people-first company that values excellent service, teamwork, and a positive attitude. Our Call Center Representatives are at the heart of what we do — helping customers feel supported, heard, and valued.
As a Call Center Representative, you’ll be the voice of our company, answering questions, solving problems, and making a real difference every day. We offer full training, a supportive environment, and clear opportunities to grow your career.
What a Call Center Representative Does
- Answer incoming calls from customers and assist with their questions or concerns
- Resolve customer complaints with professionalism and patience
- Document all interactions clearly in our system
- Follow up on customer inquiries to ensure complete satisfaction
- Work closely with other Call Center Representatives and team leads to meet performance goals
What We’re Looking For in a Call Center Representative
- High school diploma or GED
- Previous experience in customer service or as a Call Center Representative is helpful, but not required
- Strong communication and listening skills
- Ability to work with computer systems and multitask
- Dependable, team-oriented, and eager to learn
What We Offer to Our Call Center Representatives
- Competitive hourly pay
- Paid training and onboarding for all new Call Center Representatives
- Health, dental, and vision benefits
- Friendly and supportive team environment
- Room to grow and advance in your career as a Call Center Representative
Job Types: Full-time, Part-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Professional development assistance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $24 - $27
