Inbound Call Center Assistant

We are seeking dedicated and customer-focused Inbound Call Center Assistant to join our dynamic team in Jersey City. In this role, you will be the first point of contact for our customers, handling inbound calls professionally and efficiently. You will assist customers with inquiries, provide solutions to their concerns, and ensure a positive customer experience.

This is an excellent opportunity for individuals who enjoy problem-solving, have strong communication skills, and thrive in a fast-paced environment. We offer both full-time and part-time positions to accommodate various schedules.

Key Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Actively listen to customer concerns, provide accurate information, and resolve issues effectively.
• Maintain a strong understanding of company products, services, and policies to assist customers efficiently.
• Document customer interactions and transactions using our internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.
• Stay up to date with company updates, policies, and procedures.
• Work collaboratively with team members and contribute to a positive workplace environment.

Qualifications & Skills

• High school diploma or equivalent; college coursework or degree is a plus.
• Previous experience in a customer service or call center environment is preferred but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask, stay organized, and work efficiently under pressure.
• Comfortable using computers and navigating multiple systems simultaneously.
• A positive attitude and a commitment to providing exceptional customer service.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

What We Offer

• Competitive hourly wage with opportunities for performance-based incentives.
• Flexible scheduling with full-time and part-time options available.
• Comprehensive training to set you up for success.
• Opportunities for career growth and advancement within the company.
• Supportive team environment with a strong focus on employee well-being.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off and holiday pay for qualifying employees.

Why Join Us?

At our company, we believe that exceptional customer service starts with exceptional employees. We foster a collaborative and engaging work environment where team members are valued, supported, and encouraged to grow. Whether you are looking for a long-term career in customer service or a flexible job to fit your schedule, this is a great opportunity to develop your skills and make a meaningful impact.

If you are passionate about helping others and looking for a role where you can make a difference, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $17 - $22