What are the responsibilities and job description for the IT Support Specialist position at INflow Federal?
INflow Federal is seeking a Firewall Engineer to join our team! Are you passionate about engineering cutting-edge solutions and optimizing system performance? INflow is looking for dedicated Engineers to join our dynamic team, where you'll have the opportunity to design, deploy, and support advanced technologies. You will play a critical role in driving innovation and ensuring robust, secure infrastructure for our customer.
Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Responsibilities
- Diagnosing and resolving problems in response to customer reported incidents
- Planning and analysis of work processes
- Researching and reporting of trends and patterns of problems
- Developing training materials and performing computing/information system training sessions
- Developing and maintaining problem tracking databases
- Installing, troubleshooting, and maintaining hardware and software
- Performing backup and recovery operations
- Consulting with users to identify needs and requirements
- Conducting feasibility studies and trade-off analyses
- Preparing business cases
- Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
- May be required to support DLA's eProcurement system(s)
Requirements
- Total of six (6) years of progressive experience in the field of Information Processing
- Three (3) years of experience specialized in Information Processing and involve a range of hardware/software solutions
- Two (2) years of experience concentrated in hands-on experience installing, diagnosing problems, and training customers in the use of software and hardware
Security Clearance & Certification Requirements
- Sensitivity Level: IT-1 Critical Sensitive
- Clearance: Secret
- Computing Environment: From most current DLA approved Computing Environment Certification List
- DLA CE Cert IA Role/Function: Server Admin M (Cloud or Microsoft / Linux Operating System per DLA Approved CE)
- IA Level: IAT II or IAT III
