Account Director, Client Services

SALARY: $100,000-$120,000 bonus

LOCATION: New York (Hybrid)

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique people power & platform power approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120 of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Account Director, Client Services

Reporting of the role

This role reports to the VP of Client Services

Overview of the job

As an Account Director, you will work within the Client Services team to oversee and execute brand campaigns in post sale by delivering best in class client service and account management. You will be focused on CPG clients but supporting a large portfolio of brands across a broad range of industries.

3 best things about the job

• Collaborating closely with some of the most iconic global brands.

• Leading and mentoring a driven team, supporting their growth and development.

• Serving as the primary point of contact for clients, offering valuable updates, insights, and strategic recommendations.

Measures of success

In the first few months, you would have:

• Built rapport with direct reports, gaining a clear understanding of how your role fits within the broader team structure. Establish regular meeting cadences to ensure ongoing communication and alignment.

• Attended client meetings to answer questions and start understanding their processes, goals, priorities, and expectations for ongoing campaigns.

• Reviewed key workflows such as templates, campaign delivery, creator negotiations, reporting/analysis, and pricing/budgeting. Began implementing any process improvements you identified.

• Gained proficiency with essential internal tools including our platform, Waves, G-Suite, Slack, Monday.com, Revenue Recognition Policies and Documents and HubSpot, ensuring smooth management of all campaign-related tasks.

• Successfully supported new campaigns, including setup, timeline management, negotiation, contracting, content review, and campaign delivery. Collaborated closely with your team, maintaining clear communication both internally and externally while delivering final analysis and reporting.

Roles & Responsibilities:

• Oversee campaign execution in its entirety for 10 campaigns at any time.

• Build and foster strong client relationships alongside the Sales lead, manage expectations and share updates and actions.

• Manage a team of client service individuals including who support you on campaign execution.

• Take ownership of accounts in post sale to help drive consistent upsells and repeat business for the sales team.

• Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable.

• Achieving and exceeding quarterly rocks, and ensuring the team you manage does the same.

• Be an expert at budget management, forecast and track project costs and update clients on spendings.

• Ability to lead on creating Post Campaign Analysis Reports & presenting to the client

• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results.

What you will need:

• 5 years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative.

• 3 years management experience

• Experience in account management, creator management, measurement, paid media and working within a revenue organization

• Experience in delivering Post Campaign Analysis Reports

• Experience with designing decks is a

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• Experience in revenue recognition systems and processes

• Experience and knowledge of CRM tools such as Hubspot and Salesforce

• You are commercially aware, extremely organized, confident and communicate exceptionally well

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off ( Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.