What are the responsibilities and job description for the Manager, Account Management position at Influential?

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue). Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

What we offer :

Remote company - work from home!
Competitive compensation
Flexible time off with inclusive holiday benefits
Comprehensive medical, dental & vision insurance for employees
Fully vested 401(k) matching
An awesome collaborative work culture, a diverse team, and more!

Influential, is looking for an experienced Manager, Account Management . As the primary point of contact for campaign execution, the Manager, Account Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue), and an exclusive Influencer Technology Partner of IBM Watson. Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

What we offer :

Remote company - work from home!

Competitive compensation

Unlimited vacation PTO with inclusive holiday benefits

100% company paid medical, dental & vision insurance for employees

Equity options for all employees

Fully vested 401(k) matching

Stipends for at-home office setup, phone & wifi, health & wellness, and more!

An awesome collaborative work culture, a diverse team, and more!

In general, a typical day includes :

Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams

Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs

Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project

Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns

Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations

Staying on top of the workflow and completion of tasks in our project management platform

Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight

Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines

Educating sales and clients on Influential's core offerings, current industry trends and technologies

Developing and fostering strong relationships with clients

Managing the monthly billing reconciliation process with finance

Mentoring junior team members and sharing learnings across the Account Management discipline

Being a Manager, Account Management requires :

Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues

Ability to see the campaign execution process on a micro and macro level

5 - 7 years of experience working in a digital or advertising environment required

Strong organizational skills with the ability to handle multiple clients and priorities with discretion

Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients

Comfortable working in a startup environment, creating organization and processes where none may already exist

Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)

Up to date on the latest trends and innovations in the social realm

Bachelor's degree or equivalent experience

Passion for social media

Bonus points if :

Experience at an agency, marketing-tech or media start-up

Background in influencer marketing

Salary range : 80,000 - $105,000

About Influential

Influential is an AI-powered technology and is the largest influencer marketing company in the world, by revenue. Leveraging a network of over 3 Million social media influencers, Influential's platform powers seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic partnerships with first and third-party data providers, Influential enables exclusive targeting and measurement solutions, including both online and offline attribution, such as sales lift, TV tune-in lift, foot traffic, and eComm sales. Influential works with Fortune 500 brands, including McDonald's, NBA, General Mills, Ford, and every major studio. With offices in Los Angeles, NYC, and Las Vegas, Influential is a developer partner of IBM Watson, a strategic partner of WME and Oracle, and a Facebook and Instagram Marketing Partner. (www.influential.co)

Influential is an equal opportunity employer.

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Salary : $80,000 - $105,000

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