What are the responsibilities and job description for the Groupware Specialist, Intermediate (Onsite) position at Influx Infosys?
We are seeking a skilled Microsoft 365 Systems Analyst to join our Enterprise Systems team. The primary focus of this role is to provide technical expertise, systems analysis, and support for our enterprise Microsoft 365 environment. The ideal candidate will have experience configuring services, monitoring, and maintaining Microsoft 365 applications within an enterprise setting.
Description
Overview:
We are seeking a skilled Microsoft 365 Systems Analyst to join our Enterprise Systems team. The primary focus of this role is to provide technical expertise, systems analysis, and support for our enterprise Microsoft 365 environment. The ideal candidate will have experience configuring services, monitoring, and maintaining Microsoft 365 applications within an enterprise setting.
Education & Experience:
Education:
- Bachelor’s Degree in Computer Science, Information Systems, or a related field.
- Equivalent work experience may be considered.
Experience:
- 2 to 4 years of IT experience in programming and systems analysis.
- Experience working with groupware/messaging technologies, tools, and relevant platforms such as Microsoft Exchange.
Primary Job Responsibilities:
As an Intermediate-level professional, you will:
- Work on multiple products, activities, and projects, collaborating as a team member and occasionally as a project leader.
- Handle moderately complex tasks and support issues, gaining expertise in one or more Microsoft 365 applications.
- Provide technical guidance and support to junior technical staff when needed.
Key Responsibilities:
- Define business requirements for collaborative work tools by working closely with end-users to develop and implement groupware applications.
- Implement, maintain, and support Microsoft 365 groupware systems based on business requirements.
- Evaluate and recommend hardware/software solutions to meet organizational needs.
- Provide technical leadership in designing, developing, and promoting groupware strategies.
- Engineer and deploy various collaboration applications, including team computing, document sharing, messaging clients, Internet, and wireless access solutions.
Required Skills & Abilities:
- Initiative: Ability to take ownership of assignments, manage workload, and meet deadlines with minimal supervision.
- Communication: Strong verbal and written communication skills to convey technical concepts clearly.
- Customer Service: Ability to work effectively with clients, stakeholders, and agencies to assess needs and provide solutions.
- Decision-Making: Uses critical thinking and sound judgment to make well-informed decisions.
- Flexibility: Open to new processes, technologies, and improvements, with the ability to adapt to changing requirements.
- Interpersonal Skills: Professional, courteous, and effective in building relationships.
- Leadership & Team Building: Motivates, encourages, and collaborates with team members to achieve common goals.
- Problem Solving: Identifies challenges, evaluates alternatives, and recommends appropriate solutions.
- Quality Assurance: Ensures the highest level of system reliability through knowledge of QA methodologies and best practices.
