What are the responsibilities and job description for the Client Success - Sales Administrator position at Info Advantage Inc.?
Job Description
Client Success/Sales Administrator
Why Work Here?
“Great company culture”
We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished. Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. – We are Info Advantage
Responsibilities:
Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees’ knowledge, ability to clearly communicate, listen, and relate with the people we work with.
Client Success/Sales Administrator
Why Work Here?
“Great company culture”
We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished. Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. – We are Info Advantage
Responsibilities:
- Work with internal teams and be the client advocate to ensure client satisfaction and retention.
- Process and facilitate sales orders to procurement/finance/service delivery – segue customers from sale to delivering customers desired outcome ensuring customer satisfaction
- Sales Administration – document sales data and reporting
- Main point of contact for customer billing inquiries and facilitation of resolution
- Product Returns & Exchanges
- Document customer product warranty and renewals
- Aide sales in the generation of manufacturer warranty renewals
- 1 – 3 years of experience working within an office environment
- Customer centric and team centric – outgoing, personable, approachable, helpful
- Familiar and competent working within a CRM
- Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook
- General understanding of computer technology
- Process and detail oriented
- Challenges the status quo – seeks to improve
Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees’ knowledge, ability to clearly communicate, listen, and relate with the people we work with.
