What are the responsibilities and job description for the ServiceNow ITSM Business Analyst [Locals to Bay Area, CA / Plano, TX / AZ / Idaho] position at Info Dinamica Inc?
Job Details
Role: ServiceNow ITSM Business Analyst
Location: Pleasanton, CA / Plano, TX / Boise, ID / Phoenix, AZ (Onsite from Day 1) Only Locals or nearby
Job Type: Contract
Note:
Must be based within 50 miles of the following four client's corporate offices.
Must be able to work in any of both US hours (PST and MST).
Mandatory Skills/Experience:
- 5 years of working experience as a Business Analyst for ITSM, specifically ServiceNow.
- Experience with IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
- Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred:
- ITIL Foundation Certifications.
- ServiceNow Vulnerability Response experience.
- ServiceNow Multi-Source CMDB/CMDB 360 experience.
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