What are the responsibilities and job description for the ServiceNow ITSM Service/Process Owner [Locals to Southern CA] position at Info Dinamica Inc?
Job Details
Role: ServiceNow ITSM Service/Process Owner
Location: Aliso Viejo, CA (Onsite from Day 1) - Only Locals
Job Type: Contract
Must Have Skills:
- 5 years of experience Senior BA or Arch who has done ServiceNow implementation.
- ITSM process analyst with ServiceNow.
- ITSM Solution architect with ServiceNow.
Required Qualifications:
Experience & Skills:
- 10 years of experience in ServiceNow Platform with 7 years in IT Service Management (ITSM) processes and governance.
- 5 years of hands-on experience with ServiceNow ITSM (configuration, implementation, and optimization).
- Strong knowledge of ITIL framework and ITSM best practices.
- Experience in defining, optimizing, and automating ITSM processes using ServiceNow.
- Proven ability to analyze ITSM metrics, KPIs, and dashboards for continuous process improvement.
- Strong project management and stakeholder management skills.
- Experience in integrating ServiceNow ITSM with other IT systems (e.g., monitoring tools, CMDB, ITOM, and third-party applications)
- Strong analytical and problem-solving skills to assess ITSM effectiveness.
Preferred Certifications:
- ITIL v4 Foundation or higher (ITIL Managing Professional, ITIL Strategic Leader preferred).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow ITSM Implementation Specialist certification (CIS ITSM).
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