Call Center Support Representative

Position Title: Call Center Support Representative/Inbound Call Center Rep

Location: Indianapolis, IN (Onsite)

Position Type: Long Term Contact

Client: State Of IN

Interview Process: No Interview

Department: IDOI

Req Id: 750382

OVERVIEW

• Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES

• *Answer all 800 calls in a timely manner. Record on Client Contact forms.
• *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• *Complete data entry each day including Client Contacts
• *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
• *Inform the Office Manager when supplies of materials are low
• *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
• *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
• *Forward call back messages to Volunteer Supervisors at the end of the day.
• *Put together new counselor training materials and other training materials requested by Trainers.
• *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
• *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

Job Type: Contract

Pay: $14.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Knowledge of Data Entry: 2 years (Required)
• Billingual/Spanish Speaking preferred: 2 years (Required)
• Call center: 1 year (Required)

Work Location: On the road

Salary : $14