What are the responsibilities and job description for the Help Desk Analyst position at Info Origin, Inc.?
Job Summary
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. You will troubleshoot and resolve IT issues to ensure smooth operations within the organization.
TECHNICAL SKILLS
- Strong understanding of computer systems, including hardware and software and networks.
- Excellent analytical abilities to identify, diagnose and resolve customer call and email issues.
- Strong problem-solving abilities with skills in analyzing and resolving technical issues.
- Correctly log and escalate queries in incident management system.
- Monitor open issues, keep users informed of status.
- Tier 1 Help Desk Support Required 3 Years
- Help Desk Ticketing Systems Highly desired 3 Years
- Hardware/Software Troubleshooting Required 3 Years
- Customer Service/Retail Support Desired 2 Years
- Remote Support Tools Highly desired 3 Years
- Strong communication skills, creative problem solving, highly organized Required
PREFERRED QUALIFICATIONS
- Degree in a relevant field preferred or equivalent relevant experience in IT support.
- ITIL certification preferred.
- Network , A or Security Certification preferred.
- Experience with Ticketing Systems (ServiceNow preferred).
Job Type: Contract
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Help desk: 2 years (Required)
- Windows: 1 year (Required)
Work Location: In person
