What are the responsibilities and job description for the ServiceNow Administrator position at Info Origin Inc?
Role: ServiceNow Administrator
Location: Atlanta, GA
Work Mode: Remote
Employment Type: Long term contract
Client: State Of GA
Department: DHS
Interview Mode: Video Only
Req ID: (756598)
Key Responsibilities
- Assists in developing standard IT configuration and asset management methodology
- Develop CMDB policy, processes, and knowledge base
- Conduct reporting on configuration audits and reconciliation
- Maintains CIs to ensure CMDB accuracy and completeness
- Drives visibility on process adherence and compliance improvement opportunities
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
- Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
- Create and document requirements for efficient process design that includes self-service options with limited manual effort
- Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
- Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
- Draft technical process documentation
Required Experience
- Bachelor’s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
- ITIL Foundation & ServiceNow Administration Certification.
- Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
- In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).
- Certified Implementation specialist – ITSM, Certified Implementation Specialist.
- Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service
- Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)
- ITIL Foundation certified or related experience.
- Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
Job Type: Contract
Pay: $64.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- ServiceNow: 10 years (Required)
- ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).: 10 years (Required)
- ServiceNow scripting languages (JavaScript, Glide, Jelly),: 1 year (Required)
License/Certification:
- ITIL Foundation & ServiceNow Administration (Required)
- ITSM, Certified Implementation Specialist. (Preferred)
Work Location: Remote
Salary : $64
