What are the responsibilities and job description for the Technical Support Specialist position at Info Origin Inc?
Hey Professionals!!
Hope you are doing well.
We have long-term contract role for a Technical Support Specialist in Harrisburg, Pennsylvania
Please review the job description below and let me know -
Position Title: Technical Support Specialist
Location: Harrisburg, Pennsylvania
Interview Process: In person only
Position Type: Long-Term Contract
Client:- State of Pennsylvania (direct client)
Note:- Only Pennsylvania's local candidate
Required Skills:-
- Ability to support end-user with varying IT skill
- Ability to be clearly understood and has excellent phone etiquette
- Ability to follow directions, especially when using established operation and knowledgebase documentation, and CoPA standard operating procedures
- Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
- Experience with incident management, call tracking, and ticketing software.
- Previous experience as a systems administrator, help desk, and/or call center experience, Highly desired.
If you are interested in this position and want to know about this position please Apply, I would be happy to connect with you..!!
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $25 - $28
