What are the responsibilities and job description for the Technical Support position at Info Origin?
About the Role:
The State Corporation Commission (SCC) is seeking an experienced Technical Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing first-level technical support, managing help desk calls and emails, creating service desk tickets, and supporting end-user devices. This role is critical in ensuring smooth IT operations and delivering excellent customer service to internal clients.
Key Responsibilities:
- Answer incoming calls and emails to the Helpdesk promptly and professionally.
- Create and manage service desk tickets, assigning them to the appropriate Helpdesk analysts.
- Perform password resets and unlock accounts in Active Directory (AD), eSCC, and RSA systems as needed.
- Handle new hire PC builds, equipment deployments, and ensure proper setup in assigned offices.
- Reimage and redeploy PCs returned to the Helpdesk for reuse.
- Install software applications on end-user devices based on requests.
- Troubleshoot hardware and software issues for desktops, laptops, and peripherals.
- Manage and maintain loaner laptops, including patch updates and reimaging.
Required Skills & Qualifications:
- 2 years of recent experience in a full-time Help Desk/Technical Support role.
- Strong working knowledge of Windows 10 & Windows 11 operating systems.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including Visio and SharePoint.
- Experience using trouble ticketing/issue tracking systems for logging and managing support requests.
- Analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision while contributing effectively to a team environment.
- Strong organizational skills with a self-motivated and proactive attitude.
Desired Skills (Preferred but Not Required):
- Knowledge of Active Directory user management.
- CompTIA A Certification or equivalent IT certifications.
- Experience with Symantec Altiris and Ivanti Service Desk platforms.
Work Schedule:
- Training Period (First 30 Days): 100% on-site required.
- Post-Training: Hybrid schedule with 2-3 days on-site, rotating with team members to ensure adequate coverage.
Additional Information:
- Parking: Not provided for contractors.
If you're a motivated technical support professional looking to grow your IT career, we encourage you to apply and join our dedicated team!
Job Type: Contract
Pay: $25.42 - $30.00 per hour
Expected hours: 40 per week
Compensation Package:
- 1099 contract
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Richmond, VA 23219 (Preferred)
Ability to Relocate:
- Richmond, VA 23219: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25 - $30
