What are the responsibilities and job description for the NOC (Network Operations Center) Technician at Allen, Texas position at Infobahn Softworld Inc?
Role Title: NOC (Network Operations Center) Technician
Location: ALLEN-415 E. Exchange Parkway, (TX139)
Duration: Fulltime
Shift Schedules
Schedule 1: Sunday - Wednesday, 7:00 am - 5:30 pm Central
Schedule 2: Wednesday - Saturday, 7:00 am - 5:30 pm Central
Hybrid: Have to be onsite for 3 months of training then one on-site day after the 3 months of training.
Job Summary
Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.
Roles And Responsibilities
Location: ALLEN-415 E. Exchange Parkway, (TX139)
Duration: Fulltime
Shift Schedules
Schedule 1: Sunday - Wednesday, 7:00 am - 5:30 pm Central
Schedule 2: Wednesday - Saturday, 7:00 am - 5:30 pm Central
Hybrid: Have to be onsite for 3 months of training then one on-site day after the 3 months of training.
Job Summary
Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.
Roles And Responsibilities
- Monitor and maintain the computer networks and system
- Ensure the stability and proper functionality of telecommunications infrastructure.
- Respond to network alerts and troubleshoot network-related issues.
- Perform regular network performance checks.
- Coordinate with field technicians and engineers to resolve complex network issues.
- Maintain detailed records of network outages, discrepancies, and quality control measures.
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
- Conduct remote network surveillance and event response.
- Triage and resolve service-impacting incidents within SLA’s.
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
- Provide customer-facing technical support via telephone, email, and web portal.
- Communicate with stakeholders during service-impacting events.
- Manage vendor tickets effectively.
- Strong working knowledge of IP networking and interoperability standards.
- Strong understanding of network infrastructure and protocols.
- Experience with network monitoring tools.
- 1 years of experience troubleshooting IP network connectivity.
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
- Ability to navigate and interpret network drawings (e.g., Vizio drawings).
- Good analytical and documentation skills.
- Ability to handle high-pressure situations and respond quickly to network issues.
- Experience in the Network Operations or Telecommunications industry.
- Certifications like Network , Cisco, CCST or CCNA are a huge plus.
- ITIL Certification.
- Experience with AWS Cloud surveillance.
- Strong working knowledge of IP networking and interoperability standards
- 1 years of experience troubleshooting IP network connectivity
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
