Systems Technologist @ Allen, TX - Onsite

Job Description

We have an immediate opportunity with one of our direct clients. Please find the job description below and if you are interested, please share below details:

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Job Title: Systems Technologist - Wave Network Monitoring

Location: Allen, TX - 100% Onsite Position - 75002

Duration: 12 months Contract

Position Description

• Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
• Engineers should be responsible for providing 24/7 on call support to satisfy the critical services agreed with the customer.
• Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues
• Troubleshoot, debug and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.
• Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
• Monitor network performance, application performance, and service integrity.
• Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
• Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.
  
  

Requirements And Specific Knowledge/Skills

• Bachelors in Technology related field and 2 years of customer support experience preferably in a NOC environment
• Seeking experience in a help desk/service desk/ technical support environment.
• Prior background working in a NOC environment is highly desired.
• Knowledge of ITIL is a plus.
• Good communication skills (verbal, written and presentation).
• Strong analytical, problem solving and investigative skills.
• Attention to detail.
• Ability to work unsupervised.
• Good time management skills.
• Ability to set priorities and meet deadlines.
• Aptitude to manage multiple tasks concurrently.
• Technical literacy.
  
  

Primary Skills

• Basic Networking Protocols
• A background in Linux/Unix Administration
• Web-based applications debugging
• Docker and Azure Basics [Understanding of Virtualized Environments]
• Basic understanding of AWS Cloud Watch
• Great communication skills
• Able to tackle customer calls
  
  

Nice To Have Skills

• Azure DevOps
• Databases
• Linux Administration and Shell Scripting
• Kubernetes and Docker
  
  

Highlights

Will this resource work any OT? Possibly- As needed.

Temp to hire or Temp only: Temp to hire

How long will the training be for this resource before they are expected to work independently: A couple weeks training and orientation-ongoing OJT

Interview Information

1st interview- With HM - Google Meet, duration 1 hour

2nd interview Google meet with HM

What’s your department’s function within the company? System Support

What are the main responsibilities that your new hire will have? System Support, troubleshooting, and customer service.

What are the top three contributions this new hire will make to the company within their first 90 or 120 days? System Support, troubleshooting, and customer service.

Is it necessary for candidates to have industry experience for this role: Yes