What are the responsibilities and job description for the HR Shared Services Analyst position at Infoblox?

Description

Hybrid role - Requiring 2 days a week in office

It's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report and one ofInc. magazine's Best Workplaces for 2020,Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, 93% of the Fortune 100, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way.

We are looking for a hybrid HR Shared Services Analyst to join our HR Operations team located in either Santa Clara, CA or Tacoma, WA, reporting to the senior manager of HR Operations. In this role, you will provide HR support for the U.S. and EMEA regions, managing Tier 1 HR, benefits, and absence inquiries. You will play a key role in delivering efficient employee services through ticket management, process documentation, and support of knowledge center development. Additionally, the Shared Services Analyst will assist with HR projects, ensuring high-quality service delivery and operational excellence.

You are the ideal candidate if you are a proactive and detail-oriented professional with exceptional organizational and communication skills. You are passionate about improving processes, providing excellent support to employees, and ensuring accuracy in HR data and transactions.

What you'll do :

Manage HR tickets in ServiceNow (Ask HR) and provide timely responses to tier-1 core HR, benefits, and absence inquiries

Process transactions in Oracle HCM Cloud and identify areas for automation to improve efficiency

Develop and maintain clear, scalable documentation for HR processes, ensuring alignment with global policies and procedures

Assist with building and maintaining the ServiceNow knowledge center, ensuring up-to-date and accessible information for Bloxers

Provide specialized support tailored to the needs of the India and APAC regions, ensuring compliance with local regulations and cultural considerations

Contribute to HR projects, focusing on process optimization and technology improvements

Ensure accuracy and confidentiality in all HR-related data and systems

Support audit requests and contribute to ensuring that HR data and processes comply with relevant regulations for the region

What you'll bring :

Great attitude, pleasant demeanor, and passion for collaborating and working in a team environment to solve challenging problems

2 years of experience in HR operations, shared services, HRIS, or HR support, with experience in ticketing systems like ServiceNow or similar and HCM systems, Oracle preferred

Proficiency in ServiceNow, Oracle HCM Cloud, and Microsoft Office Suite, including Excel, PowerPoint, and Word

Comfortable with HR systems, analytics tools, and process automation

Proactive in identifying inefficiencies and implementing process improvements

Ability to work cross-functionally with HRBPs, global HR teams, and other stakeholders

Understanding of U.S. and EMEA specific labor laws, HR practices, and cultural nuances

Excellent organizational skills, attention to detail, and an ability to manage multiple priorities

Bachelor's degree in human resources, business administration, or related field

What success looks like :

After six months, you will...

Seamlessly manage HR tickets in ServiceNow (Ask HR) and process transactions in Oracle HCM Cloud with accuracy and within established SLAs

Become the go-to expert for tier-1 HR, benefits, and absence support across the U.S. and EMEA, ensuring timely and high-quality resolution of employee queries

Identify opportunities to streamline and enhance HR processes, contributing to building a comprehensive knowledge center

Establish strong partnerships with HRBPs, regional teams, and Shared Services colleagues to improve workflows and solve challenges effectively

After about a year, you will...

Be recognized as a reliable and proactive resource for tier-1 HR, benefits, and absence management across the U.S. and EMEA with strong relationships across HR and regional teams

Play a key role in the successful build-out and maintenance of the knowledge center, ensuring employees have easy access to accurate and helpful resources

Lead and / or contribute to significant process optimization initiatives, driving efficiency and enhancing employee experiences

Provide consistent and high-quality support for HR projects, including documentation, automation, and policy rollouts, showcasing excellent project management skills

We've got you covered :

In the spirit of pay transparency, we are excited to share our compensation philosophy.At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to location of the role, internal equity, applicable past experience, individual skill set, education and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position based in California is $75,500 - $110,000 plus corporate bonus potential. The typical base salary range for this position based in Washington is $66,500 - $96,910 plus corporate bonus potential.

Our holistic benefits package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking ofa great work environment, here are just a few of the perks you may enjoy, depending on your location...

Onsite massages, clubs, farmers market, and fitness classes

Delicious and healthy snacks and beverages

Electric vehicle charging stations

Outdoor amenities, seating, and courtyard BBQ

Dog park and pet-friendly programs

Newly remodeled offices with state-of-the-art amenities

Why Infoblox?

We've created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it's like to be a Bloxer. We think you'll be excited to join our team.

LI-MA1

LI-Hybrid

Salary : $66,500 - $96,910

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