What are the responsibilities and job description for the D365 Field Service Lead/Architect - Technical position at Infogain?
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
We are looking for - "D365 Field Service Lead/Architect - Technical"
Location - Houston, Tx / Austin, Tx (Hybrid)
We are seeking a highly experienced Dynamics 365 Field Service Architect/Lead to join our team and play a pivotal role in designing, implementing, and optimizing client’s Field Service solutions. This is a senior-level position requiring a minimum of 10 years of experience in Dynamics 365 Field Service and related technologies.
Responsibilities
- Lead the design and implementation of client’s Field Service solutions
- Deep understanding of Field Service core functionalities, including work orders, scheduling, resource management, mobile capabilities, and offline functionality.
- Work closely with business analysts and developers to translate business requirements into technical solutions.
- Develop and maintain technical documentation, including architecture diagrams, configuration guides, and integration specifications.
- Develop code if required
- Conduct performance reviews and identify opportunities for optimization within the Field Service solution.
- Conduct internal security reviews to ensure design and code are compliant with client Cyber security standards
- Stay up to date on the latest advancements in Dynamics 365 Field Service and related technologies.
- Mentor and guide junior team members on best practices for Field Service implementation.
- Effectively communicate with clients, stakeholders, and internal teams throughout the project lifecycle.
- Work with distributed team – AMS and India
- Participate in MTP / release activities
Qualifications
- Minimum of 10 years of experience in Dynamics 365 Field Service (formerly Dynamics 365 for Field Service) or a comparable field service management solution.
- Proven experience in designing, implementing, and optimizing complex Field Service solutions.
- In-depth knowledge of Field Service core functionalities, workflows, and configuration options.
- Strong understanding of integration patterns and best practices for connecting Field Service with other business systems.
- Experience with Azure technologies, such as Azure Functions and Logic Apps, is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and presentation skills.
- Ability to work independently and manage multiple priorities effectively.
- Experience mentoring and leading junior team members is preferred.
- Experience working with remote / distributed teams
