Travel LCSW

Job Title: Healthcare Coordinator

About Us:

SEARHC is a non-profit health consortium serving the health interests of residents in Southeast Alaska.

We value our employees as our strongest assets and prioritize their development and professional advancement.

Working at SEARHC is a fulfilling career offering generous benefits, including retirement, paid time off, parental leave, health, dental, and vision benefits, life insurance, and more.

Key Responsibilities:

• Coordinate safe, effective, efficient, equitable, patient-centered care with the Specialty Care Team.
• Assess patients' self-management skills and encourage wellness and autonomy through support, training, and coordination of referred services.
• Communicate regularly with patients and caregivers regarding referred services.
• Determine prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality.
• Support care coordination within and outside the SEARHC health system to ensure consistent, effective, supportive care.
• Track and maintain case management coordination data.
• Schedule patient appointments, answer clinic calls, monitor and communicate with patients through WellApp messaging.
• Generate patient letters and complete relevant forms as needed.
• Advocate for patients and caregivers at service-delivery level, empower patient decision-making and self-care, and address patient needs in a timely manner.
• Collaborate with the Specialty Care team to establish plans of care maximizing patient healthcare outcomes.
• Coordinate and facilitate incoming and outgoing patient referrals within SEARHC and outside facilities, including necessary prior authorizations.
• Verify patients' insurance profiles and demographics are current and update as needed.
• Participate in departmental and clinical improvement efforts, maintain a clean and safe working environment, and comply with annual competencies.
• Foster partnerships through teamwork and utilize resources effectively.
• Submit and coordinate patient travel requests, including Letter of Medical Necessity, escort information, and housing needs.
• Support Specialty clinical staff and work with the team to ensure front desk and scheduling coverage for all service lines.
• Monitor and update schedules for Specialty clinics, checking patients in, noting cancellations, and filling open slots with cancellation lists as available.
• Manage all incoming Well App, voicemail, email, and phone lines.
• Monitor upcoming patient appointments and complete preregistration ensuring correct provider information and verifying insurance eligibility.
• Verify provider IT accounts, travel, and housing requests.
• Coordinate educational in-services provided by specialty clinic providers if needed.
• Promote customer service, professional behavior, and courtesy to patients and staff.
• Complete data collection as requested by leadership.
• Maintain accurate data input into designated databases for ease of communication across the consortium.

Requirements:

• High School Diploma or equivalent Associate's degree or 2 years of college in social work, social services, healthcare administration, business administration, or related field.
• 4 years of relevant professional-level experience may be exchanged for a degree.
• BLS certification required.
• Two or more years of experience in a healthcare setting required; primary care or specialty clinic experience preferred.
• Knowledge of medical terminology, safety and infection control principles, technical tools, and problem-solving skills.

What We Offer:

• Generous benefits package.
• Opportunities for professional growth and development.
• A fulfilling career in a dynamic and supportive environment.