What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Infojini Inc?
Required Skills :
MUST HAVE MIN OF 2 YEARS EXPERIENCE IN HOTEL FRONT DESK SERVICE
Job Description :
- As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.
- As the Front Desk Agent, you will continue to provide exceptional customer service.
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay.
- Assign room keys, assist guests, complete registration cards, and provide other assistance as needed.
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.
- Accommodate special requests whenever possible.
- Coordinate requests for maintenance and repair and maintain guests' room key storage.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
- Assist with incoming calls through the PBX console politely and professionally using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
- Use proper telephone etiquette.
- Take messages and ensure their prompt delivery.
- Use proper mail, package, and message handling procedures.
