What are the responsibilities and job description for the Patient Account Specialist position at Infojini Inc?
Job Title – Patient Account Specialist Senior
Location – Houston, TX, 77008
Duration – 3 months contract to hire position
Shift Time – Mon-Fri
Job Summary:
- Provides medical collection services for TLRA collection units.
- Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection.
- This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines.
- Patient and client satisfaction is essential.
- Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.
Responsibilities:
- Meets expectations of the applicable client’s Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives.
- Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status.
- Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
- Ensure daily productivity standards are met. Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
Company Overview:
- Infojini Consulting is a Staffing and Recruitment company and incorporated in Baltimore, MD.
- Infojini caters various hospitals, health & wellness centers, pharmacy, and medical facilities over fifty states across the United States
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