What are the responsibilities and job description for the IT Support Specialist position at Infojini?
Job Description
Job Description
Position : IT Support / IT Operations Center
Location : Seattle, WA 98104
Duration : 12 months contract with the possibility of an extension
Note : Swing Shift : Sunday – Wednesday 2 : 00PM – 12 : 30AM and Wednesday – Saturday 2 : 00PM – 12 : 30AM
Job Details : General Summary :
Under general direction the IT Operations Center (ITOC) Analyst will oversee complex network components and
will be responsible for network monitoring and management in a 24x7 environment. From a centralized location
the ITOC Analyst will monitor for issues pertaining to usage of bandwidth, utilization of the server, uptime, and
other crucial elements. If systems experience an outage the ITOC Analyst will resolve the issue by isolating programs
and collaborating with engineers and team members to find quick and appropriate fixes.
Essential Functions :
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may
not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Will work in a 24x7 operations environment, monitoring day to day issues related to computers, networks,
applications, critical infrastructure, and Info-security.
performance issues, etc. to ensure high reliability and optimal performance.
This includes, but is not limited to, MS Windows Desktop, laptops, scanners, printers, servers, MS Office
products, Active Directory etc.
interactions across the agency.
Policy.
procedures pertaining to their assigned duties and responsibilities, which could include systems, operations,
and / or other personnel.
practices.
Specific Qualifications, Knowledge, and Skills :
specialized software such as CAD.
productivity through process
