What are the responsibilities and job description for the IT Systems Support Specialist *VL position at Infojini?
The primary duties will be to assist with the on-site MIS support at customer locations.
This assignment will primarily be with a team that focuses on one customer's IT needs, while maintaining standards defined by the Department.
This assignment will also help with needs on other customer sites as needed.
This role will require :
Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Second-level Service Desk support tickets (85% remote and 15% desk-side),
Resolve hardware and software issues and assist customers remotely with DUO, NetMotion and network resource connectivity.
Deployment of GUI and Headless images and software deployments both manual and as task sequence software packages.
Update both hardware and software assignments.
Assist users in operating systems, application programs, utilities and hardware operations.
Image, install and move IT-related equipment.
