What are the responsibilities and job description for the IVR/Genesys Developer position at Infojini?
Job Details
Role: IVR/Genesys Developer
Location - Remote Travel
Type: Contract/Full Time Role
Responsibilities -
- Design and development of Genesys pure engage
- Genesys cloud-based IVR Call flow, routing application development
- Experience in various contact center platforms and Java-based applications
- Engage in the end-to-end requirement gathering process with the client for design sign-off.
- Design and develop IVR flows in Genesys Cloud Architect.
- Develop architect applications and integrate them with third-party solutions.
- Develop, design, and integrate third-party APIs with Genesys products
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Required Skills
- 10 years of experience in IVR Design and Development (Genesys) and Custom Application Development
- Genesys Certified Developer
- Genesys Certified Specialist
- Genesys Certified Professional
- AWS Cloud Practitioner
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