What are the responsibilities and job description for the End User Technical Support position at Infologitech?
Hi,
Hope you are doing Great!
Job Position : ID-SBOE - End User Technical Support
Job Location : 650 W State Street, Boise, ID
Job Duration : 3 Months
IMPORTANT NOTES:
This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted.
This is a FULLY ONSITE position - because it's fully onsite and short-term, only local candidates should be submitted.
Required / Desired Skills
- Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc. Required 2 Years
- Experience providing end user support on Windows-based machines (Windows 10 & 11) Required 2 Years
- Experience with basic Active Directory user management for end user support Required 2 Years
- Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users Required2 Years
- Experience assisting with basic phone system usage for end users (state phone system is Cisco-based) Required 2 Years
- Experience working with a help desk ticketing system Required 2 Years
- Experience providing basic networking support for end users (for example troubleshooting connectivity issues) Required 2 Years
- Experience with hardware/software installation and support and imaging Required 2 Years
- Experience with M365 support Desired
- Experience working in virtualized environments (MS Azure/Entra AD) Desired
- Exceptional communication skills required - candidates must exude professionalism even in stressful situations Required
Thanks and Regards,
Pushpa Nath
Job Type: Contract
Pay: $20.00 - $28.00 per hour
Schedule:
- 8 hour shift
Experience:
- Windows 10 & 11: 2 years (Required)
Work Location: In person
Salary : $20 - $28
