What are the responsibilities and job description for the Service Desk Analyst position at Infomatics, Inc?
Assists the user community with the documentation and resolution of requests for service that originate (via phone, email, and online) with the Oakland County IT Service Desk.
Coordinates the assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred.
Additional Service Center responsibilities and duties as required
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
