What are the responsibilities and job description for the Mobile Specialist position at InfoPeople?
We are seeking three specialists with development and feature enhancement experience in mobile applications. The candidates will be instrumental in creating a support team for a mobile app prior to its public launch on iOS and Android platforms. This team will address ridership issues and feedback post-launch, providing real-time remediation of backend services, including user authentication.
Background Information / Scope of Services
This intuitive application empowers users with seamless trip planning, real-time updates, and personalized transit support across web and mobile platforms.
Key Features
Nearby : View nearby stops, stations, and transit options with real-time updates.
Trip Planner : Plan your journey with step-by-step directions and schedule integration.
Online Chat : Connect with support or transit operators for real-time assistance.
Metrics : Access live route ladders, service performance insights, and efficiency dashboards.
Available on Apple and Google Android Phones. A web version is planned once the phone release 1.0 is complete.
Duties / Responsibilities
Provide 1st and 2nd level support for web and mobile applications.
Collaborate with team members, support colleagues, engineering, QA, and operations teams.
Troubleshoot and resolve system, application, and network issues in production and non-production environments.
Create and maintain documentation for key development and support processes, infrastructure, and tools.
Monitor, maintain, and optimize cloud-based infrastructure.
Automate repetitive tasks to improve efficiency and reduce human error.
Participate in on-call rotations for production system support.
Proactively identify and address potential issues to avoid downtime or disruptions.
Analyze logs, metrics, and application behavior to optimize system performance.
Conduct root cause analysis for system failures and implement long-term fixes.
Manage and optimize database performance, backups, and restore procedures.
Support the development of monitoring dashboards and alert systems to detect and respond to issues in real time.
Support integration of third-party tools and services into the existing infrastructure.
Ensure security, compliance, and governance policies are implemented in the support and DevOps pipeline.
Must Have Experience In
Knowledge / Experience of transit app modules : trip planner, bus and rail scheduled / active route planning knowledge.
Mobile development skills in iOS and Android.
Flutter framework.
Microsoft Azure Architecture.
Administration and Developer Operations (DevOps).
Azure Cosmos DB.
Azure Redis.
Azure Redis Cache.
Azure API Management Services.
JavaScript.
Python.
GitHub Administration.
Linux, Shell / Bash Scripting.
Online Chat configuration.
Google MAP API experience.
GTFS API experience.
Preferred Requirements
Excellent oral and written communication coordination skills.
Well versed in Linux and Windows-based environments.
Experience in troubleshooting mobile applications, Windows, Linux applications, and cloud-based environments.
Experience with Docker and Kubernetes troubleshooting.
Experience supporting production environment on ISP (Azure required, plus AWS / Google Cloud preferred).
Experience with using Apple Appstore Connect, Test Flight, and Google Play Console.
Experience with log monitoring of Azure Analytics and Log Management.
Configuration management tools like Ansible, Terraform, and Azure DevOps Services.
Knowledge of GitHub Pipelines, branching strategy, tags, and merge conflicts.
Willing to work within a national US-focused, high-performing team and challenge yourself and the team to improve skills and capabilities in a collaborative culture.
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