What are the responsibilities and job description for the Beverly Center | Concierge Ambassador position at Infoplace USA?
Beverly Center, located in Los Angeles, California, is currently seeking Concierge Ambassadors to handle guest inquiries within the shopping center's Concierge Department. The primary goal of the position is to ensure that all guests visiting Beverly Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.
Responsibilities:
- Interact with and provide directional information to guests
- Greet customers in a friendly manner
- Answer inbound calls to the Concierge Desk
- Provide information about stores within the shopping center including product information
- Provide information concerning mall events and activities
- Assist guests with various ancillary purchases
- Provide information regarding local attractions, transportation and dining
- Arrange transportation and restaurant reservations
- Assist with internal mall marketing promotions
- Troubleshoot and diffuse guest issues
- Participate in training and education programs
- Provide Concierge Manager with observations, guest comments, and recommendations
- Provide rental equipment (wheelchairs and strollers) to shoppers as needed
- Inventory control
- Continually exceed guest expectations
Qualifications:
- Strong customer service orientation
- Previous cash handling experience
- Outstanding communication skills, both written and oral
- Professional appearance and presence
- Ability to work within a team environment and interact well with others
- Self-motivated
- Strong work ethic
- Strong problem solving ability
- Diplomatic
- Courteous and pleasant manner
- Friendly
- Smile
- Accurate and detail oriented
- PC knowledge (Word, Excel etc.)
Concierge Ambassadors must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time Concierge Ambassador positions is $19.00/hour. Position will average 20-25 hours per week.
Interested applicants can also apply by visiting the Concierge Desk (Level 6) within Beverly Center to complete an application.
Job Types: Full-time, Part-time
Pay: $19.00 per hour
Shift:
- Day shift
- Night shift
Work Location: In person
Salary : $19