What are the responsibilities and job description for the Healthcare Call Center Representative position at INFOPRO LEARNING PRIVATE LIMITED?
About Us: Infopro Learning stands as a premier staffing firm offering tailored staffing solutions across various sectors including hospitality, construction, retail, IT, Non-IT, and healthcare. We’ve assisted numerous businesses in optimizing their staffing needs, allowing them to focus on their core operations.
Job Summary:
- The Call Centre Representative will provide exceptional customer service to patients in a healthcare call centre environment.
- This role involves handling incoming calls, verifying and updating patient demographic information, screening for program eligibility, scheduling appointments, and managing appointment-related communications.
- Flexibility to work evenings and weekends is required to meet patient needs.
Key Responsibilities:
- Verify and update patient demographic information to ensure accuracy in medical records.
- Screen for program eligibility and gather necessary information for patient care.
- Schedule patient appointments based on medical need and established guidelines.
- Conduct appointment reminder calls, manage reschedules, and handle lab result appointments as assigned.
- Respond to general inquiries and provide accurate information to patients.
- Work flexible hours, including evenings and weekends, to support patient scheduling needs.
- Attend workshops, training sessions, and meetings as needed.
- Perform other duties as assigned by the supervisor.
Required Qualifications:
- High School Diploma or equivalent.
- Minimum of three months of medical office experience or related customer service experience.
- Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
Preferred Qualifications:
- One year of medical office experience.
- Experience in community or public health settings.
- Completion of a medical practice management program.
Critical Success Factors:
- Ability to follow instructions and maintain strict confidentiality in compliance with HIPAA regulations.
- Strong customer service orientation with a client-focused approach in all interactions.
- Respect and appreciation for diversity in patient populations.
- Strong reading and writing skills to ensure accuracy in patient records.
- Excellent problem-solving, organizational, and multi-tasking abilities with keen attention to detail.
- Proficiency in Microsoft Office and internet-based applications.
$HC = really
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22
