Head of Customer Success

Head of Customer Success About Us

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!

About the Role

We are seeking a highly motivated and adaptable Head of Customer Success to join our team in our expanding Florida office. The ideal candidate will have previous experience leading Customer Success or Account Management functions within the SaaS space, ideally in a high growth start-up or fast-paced environment. In this role, you’ll focus on building exceptional relationships and partnerships with senior executives and create an incredible customer journey. If this sounds like you, we’d love to hear from you!

What you’ll be doing

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

• Focus entirely on the customer. Building processes and structures that allow them to gain the most value from our products and services.
• Ensure an exceptional and memorable customer experience, from onboarding to renewal. Overperforming across customers' expectations.
• Collaborate with partners to cultivate a vibrant and engaged community around our product, security, and the technology space.
• Support our clients and partners with any potential issues or challenges.
• Drive adoption across our customer base, ensuring clients are getting the most from our products and services.
• Develop and execute strategic customer and sales plans to achieve and exceed sales, growth and renewal targets.
• Lead and manage a team of Account Managers and Customer Success Representatives to support their growth and development whilst managing targets and objectives.
• Identify and pursue new business and upsell opportunities across embedded client base.
• Build and maintain strong relationships with clients, understanding their needs and provide tailored solutions.
• Negotiate contracts and close deals to drive revenue growth.
• Collaborate with internal teams and technical experts to ensure seamless delivery of products and services.
• Monitor market trends and competitor activities to stay ahead in the industry.
• Provide regular reports and forecasts to management.
• Attend business events and conferences to strengthen and build new relationships with potential prospects and represent inforcer and promote the company's offering.

What we can offer you

Competitive Compensation : Attractive salary, benefits and commission package.

You Time : Competitive annual leave allowance and an increasing holiday allowance based on length of service.

Birthdays & Anniversaries : We celebrate milestones with you and offer a day off for your birthday every year. Because no one should have to work on their birthday!

Work-Life Balance : Flexible working hours and hybrid / remote working options to support a healthy work-life balance.

Regular Team Socials : We celebrate our team, our milestones, and our new businesses with social events every month.

Investing in Your Future : We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths.

Inclusive Environment : A supportive and inclusive workplace that values diversity and encourages collaboration and innovation.

Employee Recognition : Programs to recognise and reward employees for their contributions and achievements.

Skills We Need for This Role

Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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