What are the responsibilities and job description for the Collections Specialist position at Informa Global Support?
Job Description
The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner.
Responsibilities Include :
- Accountable for reducing delinquency for assigned accounts.
- High volume of inbound and outbound email and phone calls for B2B collections.
- Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
- Provide thorough and accurate documentation to support collection attempts.
- Research accounts receivable issues as required or directed.
- Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
- Process customer refunds and account adjustments.
- Organize workload to ensure accurate and complete collections for each event.
- Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
- Liaison with an outside collection agency on delinquent accounts.
- Maintain excellent customer service internally and externally.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
- Adhere to general accounting practices where applicable.
Qualifications
Additional Information
The pay range for this position is $19-21 / hour depending on experience.
Full Time : 36.25 hours / week
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Our Benefits include :
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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This post will expire on 01 / 17 / 2025
Salary : $19 - $21
