Customer Success Associate

We are in search of a customeroriented Customer Success Associate to join our dynamic team. In this position you will assume comprehensive responsibility for the relationships with assigned clients. This encompasses managing the onboarding process implementation retention efforts and ensuring overall client satisfaction through proactive engagement. Acting as a trusted advisor you will assist clients in recognizing the continual value of our offerings.

Developing and sustaining strategies for customer success is essential as is the creation of customer support materials in collaboration with senior team members. It is imperative to work closely with the sales team to gain a deeper understanding of customer needs enhance retention and growth and share insightful information. Additionally you will be tasked with maintaining existing customer success metrics and data as instructed.

Responsibilities

• Serve as daytoday contact for assigned accounts proactive outreach building trust and rapport while identifying areas of opportunity and highlighting best practices.
• Review the customer journey determine how its supported and use a consultative approach to help clients overcome issues and achieve their goals.
• Assist customers with setting up and navigating digital tools to optimize their presence in event ROI.
• Facilitate interaction and workflow among team members including but not limited to operations sales registration marketing and finance.
• Collaborate problemsolve and / or strategize with team members on upcoming client meetings and events.
• Proactively reach out to clients reminding them of deadlines to ensure they benefit from the Early Bird Pricing.

Qualifications :

Additional Information :

We offer :

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

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Remote Work : Employment Type :

Fulltime