HR Ops Analyst consultant

The Global HR Operations team is looking for a HR Operations Analyst in the US. The HR Operations team provides operational support to Employees and the wider HR team throughout the employee life cycle from onboarding to offboarding. The HR Operations Analyst should understand the need to deliver an excellent experience to all our stakeholders, along with having the skill set and curiosity to identify continuous improvement opportunities with our HR Operations processes. This is a busy global role which comes with the need for the successful candidate to be able to organize, prioritize and shift competing priorities as needed with their workload and incoming requests.

This role reports to the HR Operations Manager based in Chicago (Headquarters) and is part of a Global HR Operations team based across Bangalore, Belfast, Chicago, London & New York.

• Customer Focus - You are someone who is driven to deliver an excellent experience to all our stakeholders, ensuring their requests are prioritized and resolved in an effective, efficient and detailed manner. You are able to look at requests holistically for accuracy and precedent setting as well as putting yourself in the customer's shoes in order to drive the best solutions and, take into consideration how we as a Global HR Operations team can deliver a value-added strategic partner relationship.
• Innovative Problem Solver - You are able to effectively manage ambiguity and take ownership of creating solutions for employee and stakeholder requests. Along with this, you will identify trends in HR Operations' requests and bubble up possible opportunities for continuous improvement implementation through automation and other such process enhancements.
• HR Operations Champion - You are passionate about HR Operations and the value this HR specialty can deliver to the wider HR team and organization as a whole. You are a champion for adopting the latest technologies within HR to revolutionize HR programs and streamline HR processes.

Key Responsibilities

• The HR Operations Analyst position is responsible for supporting the HR Division as part of the HR Operations Team.
• This position is also responsible for Reporting and works with all Client workers to assist them with inquiries providing first level support and escalating to COEs as needed.
• Regularly triage and resolve employee life cycle and stakeholder queries via our ticketing system (JIRA) in line with SLAs and local legislation ensuring the highest level of customer service.
• Partner with HR stakeholders (HRBPs, Employee Relations, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits, Mobility & Immigration) on employee life cycle activities and other projects and initiatives, including support with the offboarding process for employees, including exit interviews, leaver documentation (including severance agreements) and other administration.
• Support with Workday queries and transactions, escalating to HR Technology as appropriate.
• Provides guidance to the HR Operations team on day-to-day activities and provides feedback to inform development of the HR team members. These activities include HR data maintenance in Workday and auditing, reporting and candidate management, as well as first-tier system support and responding to other internal customer inquiries.
• Assists the manager/director in training new and mentoring existing HR Operations team members and updating the Global HR Operations & Global Mobility Workstream on a weekly basis.
• Perform first level process and technical support for all HR systems and escalates issues appropriately.
• Ensure integrity and compliance of data in Workday, including new hires, terminations, transfers, and pay rate changes and ensure resolution when discrepancies are identified.
• Manages corrections for Workday HCM transactions and data, as needed.
• Identify continuous process improvement opportunities and work with the relevant stakeholders on requirements, testing and implementation.
• Ensure employee life cycle tasks and processes are completed with an awareness of local laws and regulations as well as compliance with local requirements.
• Complete regular cyclical and adhoc, internal and external audits
• Continuously review HR processes and supporting documentation to ensure they are up to date.
• Support additional ad-hoc duties in line with business needs, including partnering with HR users and liaisons within the organization to define requirements for ad-hoc report requests.
• Makes recommendations, develops and tests final reports using the Workday HCM or other HR systems. Provides guidance to the team on complex requirements or with building reports in Workday HCM.
• Contribute to Global HR projects and lead project initiatives when required.
• Assist the Global Mobility and Immigration team with administration support including right to work checks, visa processing, I-9 reverifications, relocation and transfer support, and payment processing support.
• Manage and adhere to records retention schedules.
• Continuously review and update processes within HR documentation and user manuals.

Relevant Experience

• You are a self-motivated HR Operations professional with 5 years experience working across multiple countries, supporting HR queries, systems, audits and data. You also have a keen interest in process improvement and automation with HR and have demonstrated experience of implementing positive process change and automations.
• Workday experience preferred, specifically report writer.
• Familiar with Jira or similar ticketing system.