What are the responsibilities and job description for the Network Technician Consultant position at Information Consulting Services of Delaware Valley?
PLEASE READ THE ENTIRE JOB DESCRIPTION
- 100% ON SITE REQUIRED (No exceptions)
- 7/HOUR DAY / 35/Hour week.
- University/College client experience is a big plus but not mandatory
- Local candidates only
Location: Philadelphia, Pa.
Duration: One year
Start: ASAP
US citizen or GC
Job Title: Network Technician consultant
Required Skills:
• Criminal Background Check is required due to access to certain client areas.
- Experience with commercial-grade networking equipment.
- Experience with fiber and copper-based networks, testing and media certification.
- Complete understanding of switch, and routing concepts.
- Reading floor plans and maps, installing and configuring networking equipment, testing
methodologies, and Internet connectivity troubleshooting.
- Experience using IT ticketing software and providing direct hands-on support.
- Certifications such as Net , CCENT, CCNA, CWTS, JCNIA, JCNIS, ITIL Foundations
- Deliver on service commitments, meet established or agreed upon deadlines, and
maintain supportive relationships with customers.
- Ability to clearly communicate and document technical issues/resolution to other
technical teams
Preferred skills:
- Hands-on experience with Juniper EX and/or Cisco Catalyst switches preferred
- 1-2 years of Higher Education experience a plus
Job Responsibilities:
- Provide hands-on maintenance and operational support for data, IP video, and IP phone
distribution equipment.
- Interact daily with customers throughout the client providing exceptional professional
service.
- Work in close collaboration with clients members as well as other technical teams Tier 2
Enterprise Command Center, Local Support Providers to address end-user and network
escalations, and client activities. (e.g. move-in).
- Respond to emergency outages.
- Maintaining own schedule for onsite customer appointments within service SLA for
new service delivery.
- Tracking and updating escalation tickets.
- Updating and closing work orders in a timely manner to ensure that customer billing
not delayed.
- Adhering to client policies and end-user agreements.
- Attending training events as required.
