What are the responsibilities and job description for the Desktop Support Technician (Local to AZ Only) position at Information Resource Group, Inc.?
Job Details
Job Title: Desktop Support Technician (Local to AZ Only)
Location: Phoenix, AZ
Duration: One Year contract with possibility of extensions.
Job Overview:
IRG Clients is seeking 1 to 2 experienced Desktop Support Technicians to support the End-User Device Replacement Program, an annual initiative aimed at replacing approximately 2,500 business computers that are no longer under warranty and around 5 to 6 years old. This program ensures city staff have the appropriate technology to meet modern software requirements and provide efficient, reliable customer service.
Key Responsibilities:
- Execute plans by deploying and replacing end-user computers across city departments.
- Image and configure new computers to meet city standards and user requirements.
- Address technical issues that may arise during the replacement process, ensuring minimal disruption to daily operations.
- Collaborate with IT teams to track progress, troubleshoot hardware/software problems, and ensure successful deployment.
- Provide user support and training, as needed, during the transition to new equipment.
Required Skills and Experience:
- Proven experience in desktop support and computer imaging.
- Experience with Tanium is highly preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
Additional Details:
- Interviews will be conducted remotely.
- On-site work required for computer deployment and support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
