What are the responsibilities and job description for the EHR Application Support Specialist - Cerner, W2 Only position at Information Resource group, Inc.?
Job Description
Job Description
Role : EHR Application Support Specialist Cerner, W2 Only
Location : Columbia, SC- Hybrid
Duration : One Year contract with possibility of extensions
Job Description :
These positions provide application technology expertise and direction in the application support / development / implementation of highly complex enterprise-wide cross functional programs or projects for the Cerner application. May lead to resolution of highly complex problems. May occasionally work on projects, engaged in enterprise-wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software, and system problems. This position will be a part of the team responsible for supporting these new solutions and day-to-day operations of the EHR.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
Daily duties / responsibilities :
Specific duties and responsibilities will include but are not limited to the following :
- Serve as Cerner Build Analyst for PowerChart Ambulatory implementation providing system optimization, testing, and validation.
- Complete Cerner PowerChart build including Powerforms PowerPlan, ESH, Dynamic Documentation, PowerOrders, Pharmacy, Revenue cycle, Immunization Registry, Ambulatory Reference Lab; Patient Portal; specific knowledge of build tools is required
- Collaborate with Clinical, Administrative and Support team Analysts on current and future state workflows and project documentation. Study and learn system capabilities assigned.
- Works with Vendor directly to escalate issues with application, troubleshoot, and get resolution in a timely manner
- Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
- Follows appropriate change control process at all times
- Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
- Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
- Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
- Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
- Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
- Participates in estimating and resource planning for highly complex or enterprise-wide solutions.
- Provides guidance and training and problem-solving assistance to other team members and operational support teams.
- Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
- Work with Program Area System Owners to learn their business functions and needs.
- Provide system user support.
- Assist staff in resolving system-related problems.
- Assist with System user account permissions and security.
- Provide and assist with system user training when onboarding new staff as well as individual training.
- Attend and provide program area support during scheduled EHR events as needed.
- Create and maintain supporting system and training documentation.
- Maintain SharePoint content associated with system collaboration sites.
- Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
- Monitor and Identify system data quality issues and work to improve data accuracy.
- Reviews and monitoring usage reports.
- Assist with the system software life cycle process.
- Coordinate and assist with system testing and production validation.
- Work with Program Area and IT to present key information for improvements.
- Maintain system protocols by writing and updating procedures.
- Assist with development of policies and procedures to conform and comply with agency standard
Required skills :
Preferred skills :
Required education : Bachelor's degree or higher in computer science, information systems, public health, environmental science, or five years of related experience.
