IT Support Specialist III – Infrastructure, Network and Voice - Virginia (Lynchburg, Roanoke, Charlo

Language Fluency: English (Required)

Work Shift:

Job Grade:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. May interact with end-users in person to provide support.
2. Lead moderately complex projects and participates in larger, more complex initiatives.
3. Implements solutions to technical and operational problems.
4. Subject matter expert that mentors and coaches less experienced Specialist Teammates.
5. Serves as “Team Lead” on interim basis as needed during management absence.
6. Works with the Engineering team when new technologies are introduced and transfers knowledge to other Specialist Teammates.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School degree or GED
2. Twelve years of experience in end-user support or a related discipline
3. In- depth knowledge in information systems networks and ability to identify, apply, and implement best practices
4. Understanding of key business processes and competitive strategies related to the IT function
5. Ability to manage projects
6. Ability to implement complex problems by applying best practices
7. Ability to provide direction and mentor less experienced teammates
8. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:
1. Associate's or technical degree and six years of work experience in IT.
2. Knowledge of specific software and hardware.
3. Banking or financial services experience.

4. Certifications desired, including CCNA, BICSI, A , Security , Net or equivalent experience.

****Targeting Lynchburg, Roanoke or Charlottesville but other locations in Virginia may be considered. ****

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)

Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

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