Principal Associate, Technical Writer (Data Protection Governance and Operations)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:

As a Principal Associate, Technical Writer on the Data Protection Governance and Operations Team, you will be responsible for supporting customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities:

• Overhaul and Maintain enterprise-facing documentation for 3 technical domains:
  • Identify and disposition existing documentation that lives in Confluence, Pulse, etc.
  • Create new documentation that lives in Developer Portal
  • Take lessons learned from recent deployments and integrate into appropriate knowledge base
  • Support developer-facing efforts
  • Refresh all user-facing documentation on Pulse
• Maintain official policy documentation
• Develop and maintain team Procedures, Standards, etc
• Support Enterprise Tech Backlog (ETB) Intent Ownership
• Collaborate with engineers and architects to ensure documentation is kept up-to-date
  • Create and maintain easily understood instructions, FAQs, and supporting materials
  • Maintain internal Job Aides, Process Documentation, etc.
• Support Safeguard Assessment
• Support Whitepaper Creation
• Demonstrate organizational agility to adapt to changing demands
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions

The Successful Candidate will:

• Demonstrate strong influential communications, including across levels, teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills
• Be an exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment, and meticulous attention to detail
• Effectively identify insights and communicate them to those they support, acting as a change agent to influence our partners
• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
• Be highly effective in rapidly changing environments
• Be self-motivated

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 3 years of technical writing experience
• At least 1 year of experience with Github and Markdown
• At least 1 year of project management experience

Preferred Qualifications:

• 1 year experience working with documentation authoring tools
• Ability to collaborate with developers to translate their content into easily understood documentation
• Experience writing in an Agile software development process
• Solid understanding of data management technologies and processes
• Strong written and verbal communication skills
• 5 years of technical writing experience
• 3 years project management experience
• 2 years experience in software development
• 1 year experience in a financial services industry
• 2 years experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:

As a Principal Associate, Technical Writer on the Data Protection Governance and Operations Team, you will be responsible for supporting customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities:

• Overhaul and Maintain enterprise-facing documentation for 3 technical domains:
  • Identify and disposition existing documentation that lives in Confluence, Pulse, etc.
  • Create new documentation that lives in Developer Portal
  • Take lessons learned from recent deployments and integrate into appropriate knowledge base
  • Support developer-facing efforts
  • Refresh all user-facing documentation on Pulse
• Maintain official policy documentation
• Develop and maintain team Procedures, Standards, etc
• Support Enterprise Tech Backlog (ETB) Intent Ownership
• Collaborate with engineers and architects to ensure documentation is kept up-to-date
  • Create and maintain easily understood instructions, FAQs, and supporting materials
  • Maintain internal Job Aides, Process Documentation, etc.
• Support Safeguard Assessment
• Support Whitepaper Creation
• Demonstrate organizational agility to adapt to changing demands
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions

The Successful Candidate will:

• Demonstrate strong influential communications, including across levels, teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills
• Be an exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment, and meticulous attention to detail
• Effectively identify insights and communicate them to those they support, acting as a change agent to influence our partners
• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
• Be highly effective in rapidly changing environments
• Be self-motivated

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 3 years of technical writing experience
• At least 1 year of experience with Github and Markdown
• At least 1 year of project management experience

Preferred Qualifications:

• 1 year experience working with documentation authoring tools
• Ability to collaborate with developers to translate their content into easily understood documentation
• Experience writing in an Agile software development process
• Solid understanding of data management technologies and processes
• Strong written and verbal communication skills
• 5 years of technical writing experience
• 3 years project management experience
• 2 years experience in software development
• 1 year experience in a financial services industry
• 2 years experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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