Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President to join our Asset Servicing Global Transfer Agency Production Support team. This role is located in Pittsburgh, PA and Lake Mary, FL, (3 days in office required).

In this role, you’ll make an impact in the following ways:

• Provides application support for moderately and highly complex applications and their operating environment.
• Provides incident management and problem management service for production related incidents.
• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Works to ensure appropriate monitoring and alerting setup.
• Monitors changes to applications and their operating environment.
• Experience in application deployment / release activities.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus
• Familiarity with software development methodologies such as Agile or DevOps. Experience in supporting Java, .NET based applications.
• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
• Experience with SQL and Oracle databases and knowledge about writing SQL queries.
• Experience in deployment and strong debugging skills. Familiarity with ITIL Service Management.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests, incidents, change management and problem tickets.
• Knowledge of automation tools and frameworks such as Selenium, Ansible is a plus.
• Knowledge with Monitoring tools such as AppDynamics, Prometheus, Cloudprober, Thousand Eyes, Splunk
• Should be willing to work on weekends on need basis.
• Strong problem-solving and analytical skills with excellent communication and collaboration skills.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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