VP Global Business Services (GBS) Excellence

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We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Opportunity: VP Global Business Services (GBS) Excellence

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently. We are seeking a dynamic and innovative VP, GBS Excellence. Reporting to the VP, Global Business Services, in this pivotal role, the successful candidate will be responsible for driving GBS Strategy, Service Lifecycle, GBS Excellence operating system and for managing resource pools of Program Management, Focused Improvement, Process Excellence and Intelligent Automation Specialists. The GBS Excellence organization ensures that all GBS services are delivered consistently, that best practices are developed and applied across all GBS teams, and that GBS stays tightly connected to all other BD Strong Teams.

The VP, GBS Excellence will own the GBS Playbook ensuring that BD’s GBS Operating Model creates and/or follows industry best practice. The role is responsible for the Service Lifecycle and operating system team as well as providing central capability management and resource pool management for shared capabilities. The GBS Excellence role will work closely with the rest of the GBS Leadership Team and other Senior Stakeholders to ensure the successful growth of GBS within BD and the consistent operation of all GBS services.

The GBS Excellence Organization enables the delivery of GBS’ Experience, Effectiveness and Efficiency goals in line with the committed business plans.

Role is hybrid and must be based in either Franklin Lakes, New Jersey, US or Eysins, Switzerland. Hybrid at BD is 4 days per week. Relocation assistance provided where applicable.

Key Responsibilities:

Service Lifecycle Management:

• Lead the GBS Annual Strategic Review (ASR) process, aligning GBS strategy to the BD business strategy.

• Co-create GBS opportunity pipeline with Function, Region and BU teams.

• Develop, maintain and deploy the BD Excellence playbook for Global Business Services.

• Ensure consistency in the Performance Measurement framework applied to all GBS services.

• Monitor GBS service performance and collaborate with stakeholders to ensure targets are aligned, updated, achieved and reported.

• Define and deploy a consistent Governance framework throughout GBS.

• Act as the chief practitioner for Service Experience Design and establish standards/practices to be used consistently across GBS.

Lean Six Sigma Focused Improvement (FI):

• Ensure Lean Six Sigma (FI) knowledge, practices and capabilities are maintained in GBS.

• Manage the FI Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Process Excellence (PE):

• Develop and execute a robust Process Excellence (Focused Improvement & Transformation) pipeline exists that will meet or exceed committed targets.

• Ensure Process Excellence knowledge, practices and capabilities are maintained in GBS.

• Manage the Process Excellence Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Intelligent Automation:

• Ensure Intelligent Automation (AI/ML/RPA, etc.) Analyst knowledge, practices and capabilities are maintained in GBS.

• Manage the IA Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Partner with the TGS Digital team to develop, test, scale and embed Digital and Data products in BD.

• Connect GBS Excellence team to the larger Digital Community of Practice.

Enterprise Program and Project Management (EPPM):

• Ensure Program, Project and Product Management knowledge, practices and capabilities are maintained in GBS.

• Manage the EPPM Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Consolidate and Manage Regional and Functional Program Portfolios, ensuring constraints and challenges are appropriately managed.

Qualifications and Skills:

• Deep expertise in running GBS Operations (progressive experience including 10 years in a GBS Senior Leadership Role).

• Lean / Six Sigma expertise (Lean Master, Black Belt, etc.)

• Ability to collaborate and navigate through all levels of the organization to influence significant outcomes.

• Strong experience delivering superior client and customer outcomes.

• Proven ability to deliver impact across a large organization through the consistent implementation of a common operating system.

• A global, customer-first mindset with strong business acumen.

• Excellent leadership skills, with a track record of managing and inspiring teams.

• A collaborative, can-do mentality, with the ability to drive change management initiatives.

• Proven ability to manage teams comprised of both internal and vendor resources.

• Excellent communication and interpersonal skills.

Education and Experience:

• Bachelor’s degree in Business Administration or related field. Master’s degree is a plus.

• Minimum 10 years of leadership experience in Global Business Services

• Advanced Lean, VSM and/or Six Sigma qualification.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Required Skills

Business Processes, Business Services, Business Strategies, Focused Improvement, Global Business, Intelligent Automation (IA), Leadership, Lean Six Sigma (LSS), People Management, Process Improvements, Shared Services

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