What are the responsibilities and job description for the Information Technology Specialist 4 - 8740 position at Information Technology Services, Office of?
The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of the Manager of Information Technology Services 1 within the Dedicated Support/ Department of Health. The Information Technology Services 4 position will be required to act as a lead and perform building the relationship between Department of Health and Information Technology Services (ITS). The duties and responsibilities include, but are not limited to: • Lead, develop and direct new work intake processes for all agency requested initiatives using multiple tools including ITSM, Dynamics opportunity tracking tool and other tracking applications.• Facilitate and manage executive level meetings as necessary between ITS and DOH teams, including recurring Governance Board meetings.• Serve as a strategic liaison between ITS dedicated team and DOH. Communicate and help manage ITS directives with the Agency.• Manage the coordination and gathering of critical information including projected cost estimates, technical solutions and executive level business requirements.• Resolve escalated incident and service requests tickets as necessary. • Manage ITSM ticket backlog.• Facilitate incoming work between DOH and ITS to support the prioritization across the ITS dedicated units.• Coordinate interactions between client agency and ITS staff/consultants to ensure the successful resolution of assignments.• Identify and escalate risks, issues and concerns appropriately.• Manage, plan, organize, and provide up-to-date documentation/reports to ITS, agency executives on assignments.• Work with ITS cross-functional teams (Shared services, Network, BAS, Procurement, Finance, CTO, CISO, Legal, etc.) in managing initiatives.• Establish and maintain working knowledge of ITSM, navigation, procedures and processing requirements.• Participate in the preparation and evaluation of all types of agency and ITS procurements including PTPs, RFI, RFQ, RFQ. PBITS, HBITS and others as necessary• Produce professional, clear, concise and thorough oral and written communications to ITS and agency staff.• Manage time effectively to address priorities, deadlines and additional assignments.• Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of products and solutions available. • Provide courteous, professional and timely resolution of issues.• Maintain a positive and productive work environment internally within ITS and externally with Agency partners.• Performs all supervisory responsibilities.
The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades. Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional comments regarding the vacancy. Additional Comments Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades. Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional comments regarding the vacancy. Additional Comments Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
