Manager Information Technology Services 1, Ref#8739

The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an IT Director, under the Dedicated Support, DOH team . The candidate for this position will be required to act as a lead and perform building the relationship between Department of Health and Information Technology Services (ITS). The duties and responsibilities include, but are not limited to: • Lead, direct and manage the Albany and Wadsworth workplaces services zones workload and staff.• Resolve and manage all ITSM ticketing backlog • Collaborate with the enterprise service owners to ensure all equipment is maintained, stored, tracked and deployed appropriately. • Manage and coordinate on all processes for ordering, storing, and distributing client compute devices. • Work in conjunction with enterprise services to maintain the platforms used to deliver standard software packages, patches and upgrades. • Interact with vendors for technical support as needed to solve hardware/software problems or gain product insights. • Manage strategy for ITS and DOH owned ITSM resolver groups. Ensure ITSM groups are properly functioning, maintained and managed. • Document and oversee the creation of workplace services standards, procedures and guidelines necessary to meet the complex computing requirements of DOH. • Ensure WPS functions comply with ITS enterprise and security policies and standards. • Collaborate closely with ITS cross-functional teams (Shared services, Network, BAS, Procurement, Finance, CTO, CISO, Legal, etc.) in managing initiatives.• Design, create and implement executive dashboards and reports to showcase SLA compliance where applicable. Communicate effectively with executive management as required.• Manage time effectively to address priorities, deadlines and additional assignments• Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of products and solutions available. • Provide courteous, professional and timely resolution of issues• Maintain a positive and productive work environment internally within ITS and externally with Agency partners• Perform all supervisory responsibilities.

The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 1, SG27/M2, OR in a position at the SG25 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.Please note: o Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.o Appointment to this position is not final until all agency approvals have been granted.

Additional comments regarding the vacancy. Additional Comments Fingerprinting and background check are required for employment with ITS. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer.We recognize that workforce diversity is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

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