Product Implementation Assistant, Ref. #5598R

The duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of the Program Director, the Product Implementation Assistant will be assigned to the Programs and Planning bureau within the Chief Strategy Office (CSO) and will serve as the Product/Project Lead responsible for managing large initiatives and cross-functional teams critical for business value development for multiple agencies from inception through closeout. The incumbent will apply product and project management experience (Agile, Hybrid, etc.) in developing Artifacts (e.g., Product/Project Management Plans/Proposals) involving product deliveries and will conduct product research, development, implementation, and releases for ITS clients, collaborating with various partners including CSO/ITS Shared Services teams, State Agencies or other entities such as Public Authorities, and local governments.Duties include, but are not limited to, the following: • Lead, manage, or support activities that deliver business value for agencies based on approved initiatives and projects and collaborate with cross-functional teams on product and service-focused business partnership development. leveraging product/service catalogs and proposed IT solutions based on thoroughly documented business cases.• Support and manage enterprise and/or agency initiatives that have multiple delivery dates, manage, stakeholders’ expectations and ensuring successful phased solution implementations.• Develop and manage detailed Product/Project Management Plan (e.g., Scope, Schedule, Cost, Communications, Quality, Risk, Issue, Change, Resource, Procurement, PM Logs etc.) applying standard PM skill-set and appropriate methodologies (Agile, Hybrid, etc.)• Develop and manage product/project baseline artifacts (e.g., Product Roadmap, Scope, Schedule and Budget) collaborating with cross-functional team(s) to ensure subject matter experts’ (SMEs) input and demonstrating experience in MS Project, Visio, PowerPoint, Word, Excel, and other standard ITS work collaboration tools/applications/systems.• Plan, organize, research, gather, and evaluate system requirements, and analyze current state and future state processes, functions, and models as required.• Collaborate with SMEs in IT product/solution research and documentation of proposals with cost benefits analysis, roadmaps/forecasting, procurement, partnership opportunities and alternatives.• Facilitate collaboration sessions, project meetings, and requirements gathering/JAD sessions, and document session outcomes and follow up on action items.• Manage the day-to-day product/project activities and deliveries of high priority/other initiatives and follows industry standard Secure Systems Development Lifecycle (SSDLC) and required ITS required standards for IT solution and product deliveries.• Lead and work with project team in issue resolution activities related to projects, programs, resourcing constraints, etc.• Participate in governance as needed by CSO leadership/management.• Mentor lower-level Project Managers with hard/soft skills required for the effective management of projects and initiatives.• Perform a full range of supervisory duties.

The minimum qualifications required for this vacancy. Minimum Qualifications Eight (8) years of experience in Complex Project Implementation experience with multiple Product Releases, Two (2) Years of which may be in Business Systems Analysis, AND a Bachelor’s Degree. Experience in industry standard PM Methodologies (e.g., Agile/Hybrid) and advanced experience in MS Project/MS Office Suite of applications.• A Master’s Degree will substitute for an additional year of service; a Ph.D. will substitute for an additional year. BS/BA Degree In: Project Management, Business Administration, Computer Science, Marketing, or 15 credits of Information Technology or Information Systems or Computer Science Coursework in other related fieldsSkill-Set: Preferred Qualifications: - Self-starter, highly motivated, detail-oriented, result-oriented, creative/innovative thinker- Excellent communication (written/verbal), presentation, and interpersonal skills- Excellent team-building, collaboration with diverse group of stakeholders- Strong analysis, problem-solving, and negotiation skills- Experience in IT Solutions/Product Market Research/Analysis & Recommendation- Experience in procurement/bid proposals development and technical writing- Ability to perform effectively in a high-profile, high-visibility, high-pressure, and large IT org environment- Ability to successfully drive business value ideation, planning, development, execution, product releases/deliveries- PMP, Scrum Master, Six Sigma, other related professional certifications a plus

Additional comments regarding the vacancy. Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Salary: To be determined, commensurate with experience.Candidates may need to provide a Social Security Number to determine eligibility.We offer a comprehensive benefits plan, which includes: • Choice of several low and competitive health insurance plans• Dental & vision insurance at no additional cost• Membership in the NYS Retirement System• Deferred Compensation Investment Plan• Minimum of 13 vacation days per year• 13 sick days per year• 5 days of personal leave per year• 12 paid holidays per year• Tuition reimbursement• Training & development opportunities

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