What are the responsibilities and job description for the Operations Manager position at Informative Research?
Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company. More information can be found at https : / / www.stewart.com, subscribe to the Stewart blog at https : / / www.stewart.com / insights or follow Stewart on Twitter® @stewarttitleco. Job Description Job Summary The Operations Manager for Informative Research, a division of Stewart Lender Services, is responsible for first-level leadership and operational management within a Credit Reporting Agency (CRA) environment. Informative Research specializes in providing accurate and timely credit report supplements for mortgage lending purposes. The Operations Manager will lead teams dedicated to processing credit report supplements, ensuring operational excellence, adherence to service-level agreements (SLAs), and maintaining compliance with industry standards. This role plays a critical part in executing operations strategies, optimizing workflows, and fostering a collaborative team culture. Job Responsibilities
- Manage and coordinate operational strategies, processes, and activities for supplement processing within a Credit Reporting Agency (CRA) environment.
- Participates in developing, interpreting and implementing policies and procedures for the assigned functional area / department
- Assigns or delegates responsibilities for specified work or functional activities and ensures attainment of operating goals
- Serves as a resource in providing work direction and assistance in resolving issues as they arise
- Manages individual contributors and / or supervisors
- Accountable for the performance and results of a team within area of specialty
- Assesses departmental priorities to address resource and operational challenges
- Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders
- Applies understanding of the business and how own area integrates with others to achieve departmental objectives
- Reviews the team’s ability to achieve service, quality and timeliness of objectives
- Identifies and solves technical and operational problems; understands broader impact across the department
- Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and / or operational objectives
- Performs all other duties as assigned by management Education
- Bachelor’s degree in relevant field preferred Experience
- Typically requires 8 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
