Credit Collections Analyst

Job Title: Credit and Collections Analyst

Pay Rate: $22 to $24/Hr

Duration: 12 Months

Location: Knoxville, TN (Hybrid - typically 1-2 days onsite in a Week)

Shift: 8 AM to 5 PM Eastern time

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This position is for the Healthcare Diagnostics division.

We are looking for a Credit and Collections Analyst

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Document daily collections activity by creating and maintaining notes and follow-up tasks within the Oracle collections module.
• Research account disputes and billing discrepancies.
• Perform account/payment reconciliations and coordinate with the cash applications team to ensure proper applications.
• Identify delinquent accounts that will potentially require external collection efforts.
• Upload AR invoices to customer portals.
• Provide customers with reporting such as statements, aging, or other miscellaneous reporting requests.
• Coordinate documentation of customer refunds.
• Request customer tax exemption documentation and upload it for tax team review.
• Build strong communication with both internal departments and external customers.
• Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
• Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
• Monitor outstanding aged receivables for applicable accounts.
• Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
• Performs other related duties as needed.

Required skills

• 1 years’ experience in credit, collections, and accounts receivable.
• Strong MS Excel experience
• Analytic skills
• Strong communication and interpersonal skills (verbal, written, and listening).
• Experience in process improvement and a focus on digitization/automation.
• Flexibility and ability to pivot tasks based on business needs.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Strong attention to detail and enjoy problem-solving.
• Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
• Corporate ERP systems, Oracle a plus.