Information Technology Technician

Job Title: IT Technician

Pay Rate: $30 to $33/HR

Duration: 3 months

Location: Detroit, MI

Shift: 8 AM - 4:30 PM (Monday - Friday)

We are looking for IT Technicians

• The IT Technician participates as an account creation, modification, and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within a technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Required Skills & Experience:

• 1 years of experience as a Field Technician, Break Fix Technician, etc.
• One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.
• Experience working within a Windows 10 environment.
• Ability to troubleshoot and resolve hardware and software failures.
• Eager to learn & work within a team environment.
• Customer service experience.
• ServiceNow ITSM tool usage.

Required Education:

• HS Diploma or equivalent.

Preferred Education:

• Associates or Bachelor's degree or 1-2 years of vocational technical training.

Preferred Certification & Licensure:

• Information Technology / Support industry certifications.